qe33 Privacy Policy

This Privacy Policy ("Policy") describes how qe33 ("qe33", "we", "us", "our"), the operator of the online sports betting and casino platform available at qe33.io ("the Platform"), collects, uses, stores, shares, and protects the personal data of individuals who access or use the Platform ("you", "your", "the Player").

This Policy applies to all personal data processed in connection with your use of the qe33 Platform, including data collected during account registration, identity verification, deposit and withdrawal transactions, gameplay activity, customer support interactions, and general browsing of the qe33.io website.

By registering an account on qe33, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy forms part of the overall agreement between you and qe33 and should be read alongside the Terms & Conditions and the Responsible Gaming Policy.

qe33 operates its services with a primary focus on the Bangladesh market. This Policy reflects our commitment to fair, transparent, and lawful data handling practices for all Bangladeshi players using the Platform.

qe33 collects the following categories of personal data in connection with the operation of the Platform:

qe33 does not collect sensitive personal data such as religious beliefs, political opinions, biometric data, or health information, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request, in which case it is treated with the highest level of confidentiality.

qe33 collects personal data through the following means:

• Direct provision: Information you provide when registering an account, completing KYC verification, initiating a deposit or withdrawal, contacting support, or updating your account profile.
• Automated collection: Technical data such as IP addresses, device identifiers, and session behaviour data collected automatically when you access the qe33.io website or mobile platform via cookies, server logs, and similar technologies.
• Payment provider integration: Financial data associated with transactions processed through bKash, Nagad, Rocket, and Upay APIs. Note that qe33 receives only transaction confirmation data and tokenised references — we do not receive or store your full mobile wallet credentials or PIN.
• Identity verification partners: Where you submit identity documents for KYC purposes, those documents are processed by our third-party identity verification service provider, who returns a verified status and extracted identity attributes to qe33.
• Gameplay activity: Data generated by your interactions with sports betting markets, live casino games, and slot titles on the Platform is recorded automatically by the qe33 platform and, where applicable, by the relevant game studio's systems.

qe33 processes personal data only where a lawful basis for processing exists. The table below summarises the primary purposes for which we process personal data and the corresponding legal basis for each processing activity:

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal. Withdrawal of consent can be effected by contacting the qe33 support team or updating the communication preferences in your account settings.

qe33 does not sell, rent, or trade your personal data to any third party. Data is shared only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processing partners: bKash, Nagad, Rocket, and Upay receive only the transaction data necessary to process your deposit or withdrawal. These partners operate under their own privacy policies and are bound by contractual data protection obligations when processing data on behalf of qe33.
• Identity verification providers: Your identity documents are shared with our KYC verification partner for the purpose of verifying your identity and age. The verification partner is contractually prohibited from using your data for any purpose other than the verification service provided to qe33.
• Game studio technology partners: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive session identifiers and stake/outcome data necessary to operate their games on the Platform. They do not receive your identity data, contact data, or financial data.
• Fraud prevention and security services: Technical data such as IP addresses and device fingerprints may be shared with fraud detection and cybersecurity service providers to protect the integrity of the Platform.
• Legal and regulatory authorities: qe33 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by applicable law, court order, or in connection with the investigation of financial crime or fraud.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or substantially all of qe33's assets, personal data held by qe33 may be transferred to the acquiring entity, subject to equivalent data protection commitments.

qe33 uses cookies and similar tracking technologies on the qe33.io website to support platform functionality, maintain session continuity, and understand how players navigate the site. The following categories of cookies are used:

• Strictly necessary cookies: Required for the operation of the Platform, including session management, login persistence, and security token validation. These cookies cannot be disabled without affecting Platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalised experience.
• Analytics cookies: Used to collect anonymised data about how players interact with the Platform, including pages visited, time on page, and navigation paths. This data is used to improve the Platform's usability and content.
• Security cookies: Used to detect fraudulent activity, protect against cross-site request forgery (CSRF), and validate the integrity of user sessions.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use features of the qe33 Platform, including login functionality and game loading. qe33 does not use third-party advertising or retargeting cookies.

qe33 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following indicative retention periods apply:

Following expiry of the applicable retention period, data is securely deleted or irreversibly anonymised. Anonymised, aggregated data that cannot be linked to an individual may be retained indefinitely for statistical and analytical purposes.

qe33 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. Key measures include:

• Encryption: All data at rest is encrypted using AES-256 encryption. All data in transit is protected using TLS 1.3 SSL protocols.
• Access controls: Personal data is accessible only to qe33 personnel and authorised partners who have a legitimate need to access it for the performance of their duties. Role-based access controls and multi-factor authentication are enforced for all internal systems.
• Infrastructure security: The qe33 Platform is hosted on enterprise-grade cloud infrastructure with continuous security monitoring, intrusion detection, and automated vulnerability scanning.
• Tokenisation: Mobile wallet payment data is processed through tokenised API integrations. qe33 systems store only transaction tokens and reference numbers — not raw wallet credentials or PINs.
• Incident response: qe33 maintains a documented data breach incident response procedure. In the event of a confirmed breach affecting player personal data, affected players will be notified without undue delay.
• Employee training: All qe33 personnel with access to personal data receive regular training on data protection obligations and secure data handling practices.

While qe33 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. Players are encouraged to use strong, unique passwords for their qe33 accounts and to enable any available two-factor authentication features.

As a qe33 account holder, you have the following rights in relation to your personal data. These rights may be subject to certain legal limitations where data processing is required to fulfil legal obligations:

To exercise any of the above rights, contact the qe33 support team via live chat or at [email protected] (plain text — not a clickable link). qe33 will respond to all data rights requests within 30 calendar days. Complex requests may be extended by a further 60 days where necessary, with notification provided.

qe33 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly intended for adults aged 21 and above. Age verification is conducted as part of the account registration and KYC process.

If qe33 becomes aware that personal data has been collected from an individual under the age of 21 — whether through registration circumvention, provision of false age information, or any other means — the account will be immediately suspended, all associated personal data will be deleted, and any funds in the account will be handled in accordance with applicable legal obligations.

Parents and guardians who have reason to believe that a minor has registered an account on qe33 are encouraged to contact the support team immediately at [email protected] so that the matter can be investigated and resolved promptly.

Some of the third-party technology partners and service providers used by qe33 — including game studio platforms, cloud infrastructure providers, and KYC verification services — may process personal data in jurisdictions outside Bangladesh.

Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable in Bangladesh, qe33 takes steps to ensure appropriate safeguards are in place. These safeguards may include contractual clauses that bind the recipient to equivalent data protection standards and restrict the use of data to the specified service purpose.

By using the qe33 Platform, you acknowledge that your personal data may be transferred, stored, and processed in jurisdictions outside Bangladesh in connection with the operation of the third-party services described in this Policy. In all cases, qe33 requires that such transfers be subject to appropriate protective measures.

The qe33 Platform integrates with third-party game studios and payment service providers to deliver a full sports betting and casino experience. While qe33 carefully selects and contracts with its technology partners, each third party operates under its own privacy policy in relation to data processed directly by its systems.

qe33 is not responsible for the privacy practices of third-party game providers, payment processors, or any external services accessed in connection with the Platform. Players are encouraged to review the privacy policies of relevant third parties, particularly those governing the mobile wallet payment services (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals.

The qe33.io website does not contain links to external third-party websites. Any reference to external services (such as payment providers or game studios) is for informational purposes only and does not constitute an endorsement of the data practices of those third parties.

Data collected in connection with responsible gaming tools — including self-exclusion requests, deposit limit adjustments, cooling-off periods, and problem gambling risk flags generated by qe33's monitoring systems — is treated as highly sensitive and is subject to the strictest access controls within the qe33 organisation.

Responsible gaming data is used exclusively for the purposes of player protection: enforcing exclusion periods, preventing account re-registration during self-exclusion, adjusting account limits, and triggering support interventions where monitoring indicators suggest a player may be experiencing gambling-related harm.

This data is never used for marketing purposes, never shared with game providers, and is never disclosed to third parties except where required by applicable law or in response to a lawful request from a regulatory or law enforcement authority.

Self-exclusion data is retained for the duration of the exclusion period plus 5 years after closure to prevent circumvention through re-registration. Players who wish to discuss the handling of their responsible gaming data should contact the support team directly.

qe33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the services offered on the Platform. When material changes are made to this Policy, qe33 will notify registered players by displaying a prominent notice on the Platform homepage and, where practicable, by sending a notification to the email address associated with your account.

The revised Policy will take effect from the date indicated as the "Effective Date" at the top of the document. Continued use of the qe33 Platform following notification of a Policy update constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease use of the Platform and may request account closure by contacting the support team.

We encourage all players to review this Privacy Policy periodically to stay informed about how qe33 is protecting your personal data. The most current version of this Policy is always available at qe33.io/privacy-policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or need to report a privacy concern, you may contact the qe33 data protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the qe33 Platform support widget
• Response Time: All privacy-related requests are acknowledged within 3 business days and resolved within 30 calendar days
• Operating Hours: Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week

When submitting a data rights request, please provide your registered account username and the email address associated with your qe33 account so that we can verify your identity before processing the request. qe33 will not process data rights requests that cannot be attributed to a verified account holder.