qe33 Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and qe33 ("qe33", "the Platform", "we", "us", "our"), the operator of the online sports betting and casino services available at qe33.io ("the Website"). By accessing the Website, creating an account, making a deposit, placing a bet, or participating in any game offered through the Platform, you unconditionally agree to be bound by these Terms in their entirety.

If you do not agree to any part of these Terms, you must cease using the Platform immediately and, if applicable, close your account. Continued use of the Platform following any amendment to these Terms constitutes acceptance of the amended Terms.

These Terms should be read in conjunction with the Privacy Policy and the Responsible Gaming Policy, both of which are incorporated into these Terms by reference and form part of the overall agreement between the Player and qe33.

qe33 provides its services exclusively to the Bangladesh market. All monetary amounts displayed or referenced on the Platform are denominated in Bangladeshi Taka (BDT) unless explicitly stated otherwise.

To register an account and use the qe33 Platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuous basis for so long as your account remains active:

• You are at least 21 years of age. qe33 does not permit gambling by individuals under the age of 21 under any circumstances.
• You are a natural person (not a corporation, trust, or other legal entity).
• You are accessing the Platform in a jurisdiction where online gambling is not expressly prohibited under the applicable laws of your place of residence.
• You are not currently self-excluded from the qe33 Platform or any other gambling platform under a self-exclusion arrangement.
• You are not acting on behalf of another person or as a proxy bettor.
• You are not an employee, contractor, director, officer, or close family member of any employee of qe33 or any of its affiliated entities or technology partners.

qe33 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension and withholding of funds pending verification.

Each individual may register only one (1) account on the qe33 Platform. The registration of multiple accounts by the same individual — whether identified by the same mobile number, national identity card number, bank account details, mobile wallet details, device fingerprint, or IP address — is strictly prohibited.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, mobile phone number, and a valid email address. You agree to update this information promptly if any detail changes.

qe33 may, at its sole discretion, decline to accept a registration application without providing a reason. Account registration does not constitute a guarantee of continued access to the Platform.

Account verification ("Know Your Customer" or KYC) may be required before withdrawal requests are processed. Verification documents may include, but are not limited to, a copy of a valid National Identity Card (NID), passport, or other government-issued photo identification. Proof of mobile wallet ownership may also be requested to confirm the registered payment method belongs to the account holder.

You are solely responsible for maintaining the confidentiality of your qe33 account username and password. You must not disclose your login credentials to any third party, and you must not allow any other person to access or use your qe33 account.

All transactions and activity conducted through your account are deemed to have been authorised by you. qe33 shall not be liable for any losses, costs, or damages arising from your failure to maintain the security of your account credentials.

If you suspect that your account has been accessed without your authorisation, you must notify qe33 support immediately via live chat or the registered contact email. qe33 will investigate and may temporarily suspend the account pending the outcome of the investigation.

You must not use another person's account under any circumstances. Accessing a third party's account — with or without their knowledge — is a violation of these Terms and may constitute a criminal offence under applicable laws.

qe33 accepts deposits in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, and Upay. Additional payment methods may be added or removed at qe33's discretion, and the current list of available methods is displayed on the deposit page of the Platform.

The minimum deposit amount is ৳500. There is no maximum single deposit limit imposed by qe33, although individual payment providers may apply their own transaction limits.

Players must only deposit using payment accounts registered in their own name. Deposits from payment accounts belonging to third parties — including family members — are strictly prohibited. Any deposit identified as originating from a third-party account may be refunded, and the Player's account may be suspended pending investigation.

Deposits are credited to a Player's qe33 account balance instantly upon confirmation of receipt from the relevant payment provider. qe33 is not responsible for delays caused by the payment provider's own systems or network issues.

All funds deposited into a qe33 account are intended for the purpose of placing bets and participating in casino games on the Platform. qe33 does not pay interest on Player account balances. qe33 accounts are not bank accounts and are not covered by any deposit protection scheme.

Withdrawal requests may be submitted at any time via the Player's account dashboard. Withdrawals are processed to the same mobile wallet used for the most recent deposit, unless the Player has contacted support to update their registered payment method following the applicable verification procedure.

The minimum withdrawal amount is ৳1,000. Withdrawal requests below this threshold will not be processed until the balance reaches the minimum amount.

Processing timelines are as follows:

• Silver tier: Withdrawals processed within 24 hours of request submission during business hours (Bangladesh Standard Time, UTC+6).
• Gold tier: Withdrawals processed within 12 hours.
• Platinum tier: Priority processing within 4 hours, subject to verification status.

qe33 reserves the right to request identity and payment verification documents before processing any withdrawal. Players who have not completed KYC verification may experience delays. It is strongly recommended that Players complete account verification promptly after registration to avoid delays when making their first withdrawal.

Withdrawals of bonus funds are subject to the wagering requirements detailed in Clause 9. Only funds that have satisfied the applicable wagering requirements are eligible for withdrawal.

All bets placed on the qe33 Platform are subject to the specific rules applicable to the relevant sport, market, and bet type. Sport-specific and market-specific rules are published within the Platform's relevant betting sections and form part of these Terms.

General betting rules applicable across all sports and markets include the following:

• Bets are only accepted on markets that are currently open for wagering, as indicated by the Platform.
• Once a bet has been confirmed and a bet reference number has been issued, the bet cannot be amended or cancelled by the Player.
• qe33 reserves the right to void any bet that has been accepted in error, including where an obvious pricing error has occurred, or where the integrity of the market has been compromised.
• In the event of a match, event, or tournament being abandoned, suspended, or postponed, qe33's specific rules for that sport and market type will determine settlement. In most cases, bets on outright markets remain valid until the event concludes within a specified period.
• qe33 reserves the right to impose maximum stake limits on any player, market, or bet type at its sole discretion without notice.
• Cricket outright markets — including but not limited to BPL tournament winner, IPL top run-scorer, and T20 World Cup winner — are settled in accordance with the official results declared by the relevant governing body (e.g., BCB, BCCI, ICC).

Disputes relating to bet settlement must be raised with qe33 support within 72 hours of the disputed settlement. Disputes raised after this period may not be investigated.

The qe33 casino lobby offers slots, live dealer games, and RNG table games provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe, among others. The rules governing each individual game are contained within the game itself and are provided by the relevant game studio. Players are responsible for familiarising themselves with the applicable rules of each game before playing.

All slot and RNG game titles available on the qe33 Platform use certified random number generation (RNG) technology. Return-to-Player (RTP) percentages are determined by the game provider and may vary by title. These figures represent long-term statistical averages and do not guarantee any specific outcome for an individual session.

In the event of a game malfunction, technical error, or disconnection during a live casino session, the hand or round affected may be voided and stakes returned to the Player's account balance. qe33 will not be liable for any claimed winnings from a malfunctioned or incomplete game round.

qe33 reserves the right to limit, restrict, or close access to any game or game category for any Player or group of Players at any time.

qe33 may offer welcome bonuses, reload bonuses, free bets, cashback promotions, and other promotional incentives from time to time. Each promotion is governed by its own specific terms and conditions, which will be published alongside the relevant offer on the Platform. In the event of any conflict between the general Terms and a promotion-specific terms document, the promotion-specific terms will take precedence for the matter in question.

Standard bonus conditions that apply unless stated otherwise in promotion-specific terms include:

• Bonus funds are credited to a separate bonus balance and may only be transferred to the withdrawable balance upon satisfaction of the stated wagering requirement.
• Wagering requirements must be completed within the specified timeframe. Unmet wagering requirements will result in the forfeiture of the bonus balance and any associated winnings.
• Free bets and bonus credits have no cash value and cannot be withdrawn directly.
• qe33 reserves the right to withdraw any bonus offer at any time prior to it being claimed by a Player.
• Players who are found to be exploiting bonus terms — including through the use of multiple accounts, systematic low-risk wagering strategies, or coordinated play with other accounts — will have their bonuses forfeited and may have their accounts suspended.

The Golden Bank loyalty programme operates under its own rules, which are published on the Golden Bank section of the Platform. Cashback credited through the Golden Bank programme is treated as a bonus and is subject to a minimum wagering requirement before withdrawal, as stated in the programme rules.

The following conduct is strictly prohibited on the qe33 Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of all balances, and referral to relevant authorities where appropriate:

• Registering more than one account on the Platform.
• Providing false or misleading information at registration or during any subsequent verification process.
• Using automated software, bots, scripts, or any artificial intelligence-assisted tools to place bets or interact with the Platform.
• Engaging in match-fixing, spot-fixing, or any conduct that compromises the integrity of any sporting event.
• Exploiting software errors, bugs, or vulnerabilities in the Platform to gain an unfair advantage.
• Colluding with other players in live casino games or poker to gain an unfair advantage.
• Using the Platform for money laundering or any other illegal financial activity.
• Depositing funds originating from criminal activity or proceeds of fraud.
• Attempting to access another player's account without authorisation.
• Engaging in any conduct that is abusive, threatening, or harassing toward qe33 staff or other players.

qe33 employs active monitoring and detection systems to identify prohibited conduct. The Platform cooperates fully with law enforcement agencies and regulatory bodies in relation to any investigation involving illegal activity on the Platform.

qe33 is committed to the promotion of responsible gambling. The Platform provides a range of tools to help Players manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available from the account settings section of the Platform.

Players who believe that their gambling may be becoming problematic are strongly encouraged to make use of these tools and to seek assistance from a qualified support organisation. Detailed guidance on responsible gambling tools and external support resources is available on the Responsible Gaming page of the qe33 Website.

Self-exclusion requests take effect immediately upon activation and cannot be reversed during the selected exclusion period. Players who have self-excluded must not attempt to register new accounts on the Platform during the exclusion period. Any account registered in breach of a self-exclusion order will be closed and any balance forfeited.

qe33 reserves the right to impose responsible gambling restrictions on any account at its own discretion, without a Player's request, if the Platform's monitoring systems identify patterns of play that may indicate a gambling problem.

All content on the qe33 Platform, including but not limited to the website design, logos, graphics, text, software, game interfaces, data feeds, and promotional materials, is the proprietary property of qe33 or its licensors and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gambling purposes only. No other rights are granted. Players must not copy, reproduce, modify, distribute, display, transmit, or create derivative works from any content on the Platform without the prior written consent of qe33.

The qe33 brand name, logo, and associated trademarks may not be used in any context — online or offline — without the express written permission of qe33.

To the maximum extent permitted by applicable law, qe33 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from a Player's use of — or inability to use — the Platform, including but not limited to lost profits, lost data, or loss of goodwill.

qe33's total aggregate liability to any Player in respect of any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by that Player in the 30 calendar days immediately preceding the event giving rise to the claim.

qe33 does not warrant that the Platform will be available at all times, free from errors, or uninterrupted. Scheduled maintenance windows will be communicated to Players where practicable. qe33 shall not be liable for any losses arising from Platform downtime or technical disruption.

Nothing in these Terms shall exclude or limit qe33's liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

qe33 collects, stores, and processes personal data in accordance with the qe33 Privacy Policy, which is published on the Platform and incorporated into these Terms by reference. By registering an account on qe33, you consent to the collection and use of your personal data as described in the Privacy Policy.

qe33 does not sell or rent personal data to third parties. Personal data may be shared with payment processing partners, KYC verification providers, and regulatory or law enforcement bodies as required by applicable law or in connection with the prevention of financial crime and fraud.

All personal and financial data transmitted to and from the qe33 Platform is protected using industry-standard SSL encryption technology. Mobile wallet transaction data is processed through tokenised API integrations that do not expose underlying account credentials to qe33 systems.

qe33 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, qe33 will notify Players by displaying a prominent notice on the Platform's homepage and, where practicable, by sending a notification to the registered mobile number or email address associated with each Player account.

Amended Terms will take effect on the date specified in the notice. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If a Player does not agree to the amended Terms, they should cease using the Platform and contact support to close their account.

The date of the most recent update to these Terms is displayed at the top of this document and in the table of contents sidebar.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with applicable law. qe33 operates its services with a primary focus on the Bangladesh market and acknowledges the applicable legal framework governing online transactions and consumer relationships in Bangladesh.

In the event of a dispute between a Player and qe33, the Player is encouraged to contact the qe33 support team in the first instance to seek an informal resolution. qe33 is committed to handling all complaints fairly and promptly.

Formal dispute submissions must be made in writing to qe33 via the registered support email address within 30 days of the event giving rise to the complaint. qe33 will acknowledge all formal complaints within 5 business days and will aim to provide a substantive response within 20 business days of receipt.

If you have any questions about these Terms & Conditions, your account, or the qe33 Platform in general, our support team is available around the clock via the following channels:

• Live Chat: Available 24/7 directly within the Platform.
• Email: [email protected] (plain text — not a clickable link).
• WhatsApp: +880 1700 000000 (plain text — not a clickable link).

Support is available in English. Response times may vary by channel and time of contact; live chat typically provides the fastest response during major sporting events such as BPL and IPL match days.

For responsible gambling enquiries, including self-exclusion requests and deposit limit adjustments, please contact the support team directly and identify the nature of your request so it can be prioritised appropriately.